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CCIF Toronto 2023 – February 2-3, 2023

February 2, 2023 - February 3, 2023

Event details

Thursday, February 2
Workshop: 4:30 p.m. – 6:30 p.m.
Networking Reception: 6:30 p.m. – 10:00 p.m.

*The workshop is sold out. Please check-in at the registration desk the day of to confirm if there are any available seats.

Friday, February 3
Breakfast and registration: 7:00 a.m. – 8:00 a.m.
General sessions: 8:00 a.m. – 12:00 p.m.
Lunch: 12:00 p.m. – 1:00 p.m.
General sessions: 1:00 p.m. – 2:30 p.m.

See the full agenda for Friday’s schedule below.


The CCIF Toronto 2023 registration fee provides full access to the conference including Friday breakfast, lunch and refreshments. The registration fee also includes all optional activities including the workshop on Thursday afternoon, and the Networking Reception on Thursday evening.

Who should attend?
Collision Repairers, Insurers, Suppliers and Service Providers, OE Manufacturers and Dealers, Trade associations, Educators and Students.


*For the best online registration experience, ensure you are using the latest version of web browser. We also recommend Chrome or Firefox.


Early bird fee

(until December 20, 2022)

Regular fee
General admission $179* $199*
Maple Leaf Supporter $483*


(until January 19, 2023)

*plus applicable taxes

What are the benefits of being a CCIF Maple Leaf Supporter 2023?

A CCIF Maple Leaf Supporter 2023 registration includes:

  • Full access for one person to all three CCIF events in 2023 (a 10 per cent discount)
  • A gold name badge for each event
  • Recognition on the CCIF website


7 a.m. Breakfast and registration
8 a.m. Opening words
8:30 a.m. Guido Vildozo, Senior Manager, Americas Light Vehicles Sales Forecasting, S&P Global Mobility
Global Light Vehicle Sales Outlook with a Focus on Canada  
9:15 a.m. Paul Gange, President of North America, Advantage Parts Solutions
Optimizing the Parts Supply Chain  
10 a.m. Networking break
10:30 a.m. Lane Bailey, Vice-President, ELC Solutions
Navigating the Pitfalls of Towing and Storage
11:15 a.m. Stefano Liessi, Lead consultant / trainer
Constrained by KPIs
12 p.m. Lunch and networking
1 p.m. Damon Aldrich, EV Strategy Development Director, Enterprise Holding
The Road to Electrification  
1:45 p.m. Kristle Bollans, Director, Hertz Corporation
Women in the Collision Industry 
2:15 p.m. Closing remarks

Agenda is subject to change.


Title: Creating a Culture of Execution

Speaker: John Cox, Business Services Manager for Canada, AkzoNobel

Presentation outlines:   

Have you ever left a conference full of good ideas of what needs to be done only to get back to your business and find yourself in the same spot months, maybe even years laterKnowing what needs to be done is one thing—knowing how to get it done is a whole other gameIt requires clarity of vision, accountability of team members and ultimately the commitment to execute. 


Title: Constrained by KPIs 

Speaker: Stefano Liessi, Lead consultant / trainer

Presentation outlines*: 

  • Answers to a corporate ideology from a non-corporate approach:
    • How’s that workin’ for ya?
      • This is not a typical KPI workshop 
      • Introduction: revisit the KPI metric that holds you hostage and develop strategies to work it in your favour. 
    • Whose idea was this anyway 
      • The valid application of KPIs  
      • What and how to understand the environment in which the KPI metric was initially established and how it is intended to be applied to the collision industry. 
    • The production of collision widgets and repair doohickies 
      • How the relationship is unbalanced 
      • An in-depth look at how the compiled data we use to calculate the KPI in the collision industry is far removed from the accurate application of KPI tracking.  
    • The dissolution of the illusion of a partner 
      • Making sense of the binding criteria   
      • A look into how the perception is far from the definition of partner. The insight on why and how this is so.  
    • Face it, it’s all upfront 
      • Repairing the plan with a repair plan 
      • Taking factual data and creating accurate KPI stats that genuinely reflect what your day-to-day business is spending its time on by accounting for every operation for every line item with support.  

*Subject to change based on supporting research and not necessarily in that order. 


Title: Global Light Vehicle Sales Outlook with a Focus on Canada 

Speaker: Guido Vildozo, Senior Manager, Americas Light Vehicles Sales Forecasting, S&P Global Mobility

Presentation outlines:   

  • Recent investments in expanding electrification are set to bolster light vehicle manufacturing in Canada as the industry moves more aggressively towards producing BEVs. These policy actions and investment shifts Canada towards expanding its automotive presence in the North America.  
  • We will explore these new investment activities and the exciting new opportunities while outlining potential risks amid the rapidly changing automotive landscape.
  • With policymakers, vehicle manufacturers, parts suppliers and aftermarket players anxious to understand the complexity and implications of transitioning an internal combustion fleet to electric vehicles, the technological complexities and consumer concerns over adoption and affordability continue to be at the forefront of the automotive industry.
  • S&P Global Mobility will provide a briefing on loosening production short comings due to raw material constraints, our macro-economic conditions, and our view to the vehicle sales forecast for Canada.


Title: Navigating the Pitfalls of Towing and Storage

Speaker: Lane Bailey, ELC Solutions

Presentation outlines: 
In this session, attendees will learn:

  • How to manage a difficult industry
          Release vehicles and move them to your garage or your preferred vendor 
          Reduce storage charges 
          Reduce towing fees
  • Manage Heavy Tows and negotiate lower fees
         How to reduce fraud and opportunity for fraud
         How to reduce logistical cycle time and increase logistical efficiency
         Increase preferred network use
         Increase ability to track and manage data
         Increase ancillary savings
         Reduce suspect paralegal referrals, suspect medical referrals
         Increase customer SAT through savings, valet programs and more


Title: Optimizing the Parts Supply Chain

Speaker: Paul Gange, Advantage Parts Solutions

Presentation outlines: 

Every aspect of the collision repair industry has experienced disruption, innovation, automation, and consolidation. The one initiative missing from truly advancing our industry to new heights is optimization. Because every industry stakeholder has a level of “waste” built into their processes, our global ability to unearth leakage limits our ability to optimize, specifically, the parts supply chain. In this keynote, Advantage Parts Solutions’ President of North America Paul Gange suggests a new vision that would allow the industry the ability to truly work towards optimization for the absolute benefit of everyone, including, most importantly, the vehicle owner.  

Resulting from this presentation, the audience will gain an appreciation of the many “break points” from the various processes of ordering parts as part of the broader collision repair process. Specifically, each segment of the industry will have a better understanding of how they can participate in the optimization process and how they can be a better industry steward of helping improve the overall repair process for the ultimate benefit of vehicle owners. 


Title: The Road to Electrification

Speaker: Damon Aldrich, EV Strategy Development Director, Enterprise Holding

Presentation outlines:   

While technology innovation has impacted the way that we communicate, work and even travel, one thing is certain – consumers want convenience, speed and seamless experiences, and technology will continue to make this possible. As one of the world’s largest mobility providers, Enterprise Holdings embraces the responsibility we have to transition our fleet to EVs and are committed to doing so in a thoughtful and equitable way, for the benefit of all stakeholders. Supply chain woes and sluggish infrastructure deployments are among the challenges to making an EV future a reality. We support a combination of public, private and public-private partnerships on the path toward electrification, particularly in the creation of a high-speed charging network.​ However, one of the simplest roads to adoption could just be the test drive, according to research from Enterprise, which shows that nearly half of consumers intending to rent a vehicle indicate the “test drive” factors into their decision in choosing an EV. 


Title: Women in the Collision Industry 

Speaker: Kristle Bollans, Hertz Corporation and WIN Network

Presentation outlines:   

  • Evolution of WIN and key learning throughout the pandemic  
  • Beyond conference and WIN offerings (collision repairs educational offerings as an example)- Scholarship program- expanding our reach  
  • Re-enforcement of the Most Influential Woman (MIW) awards
  • Call to action- anyone can join (male/female/non binary). Pay it forward program- gifting a WIN membership to a deserving woman in the collision repair industry
  • Positive impact when women find a network of other women within the industry 



Lane Bailey, Vice-President, ELC Solutions

Lane Baily began his insurance career as a private investigator working exclusively on insurance investigations. Later, he progressed through the insurance industry ranks, from Registered Insurance Broker of Ontario (RIBO) licensed insurance adjuster working for a brokerage, to other areas in the industry, including claims, accident benefits, bodily injury and special investigations. Lane is presently vice president at ELC Solutions. 


Paul Gange, President of North America, Advantage Parts Solutions

Paul Gange is president of North America for Advantage Parts Solutions and is responsible for all aspects of North American operations. Previously, Paul was the president and CEO of Fix Auto USA, where he launched the brand’s franchise systems strategy in 2011, which provided independent repairers an opportunity to reposition in the multi-store operator (MSO) market segment. During his career, Paul has held several senior executive positions with both Audatex, a Solera company, and Mitchell International, an Enlyte company.  

He has served the industry as a member of the board for the Collision Industry Electronic Commerce Association (CIECA), and as an advisory board member for information providers and insurance companies. Paul is an active Collision Industry Conference (CIC) participant and has spoken as a keynote domestically and internationally.


Kristle Bollans, Director, Hertz Corporation 

Kristle Bollans has been with the Hertz Corporation for 19 years, where she has held positions in both the airport and off airport divisions. In her current role as director of replacement accounts, Kristle oversees a large team of account representatives across the United States and Canada that support both insurance and fleet replacement companies onsite at their facilities.  Prior to this, Kristle worked in several different rental locations in the Madison, Wisconsin area and as an on-site account representative at multiple claim centres, where she interacted directly with adjusters and shops on a daily basis.   

Kristle is passionate about the collision industry and giving back in general. She is a board member for the Women’s Industry Network (WIN) and chairs the Industry Relations Committee.  Kristle is active in the partnership with the Collision Repair Education Foundation (CREF) and sits on the scholarship review committee. In addition, Kristle is a leader in Hertz’s Woman’s Employee Resource Group committee, volunteering her time to the community. 

Damon Aldrich  

Damon Aldrich, EV Strategy Development Director, Enterprise Holding

Biography coming soon.


Stefano Liessi, Lead consultant / trainer

A Red Seal technician, refinisher and the founder of Canadian Collision Specialist, Stefano enhances his 40 years of experience with 14 years of I-CAR instructing, coupled with six years of high school teaching to bring training and coaching that encompasses all learning styles. Having experienced the corporate, insurance and management sides of the collision industry, Stefano’s focus is getting it right the first time, with proper updated repairs performed equitably for all the parties involved. 


Guido Vildozo  

Guido Vildozo, Senior Manager, Americas Light Vehicles Sales Forecasting, S&P Global Mobility

Guido Vildozo has over 20 years of experience at S&P Global and its predecessor companies, where he is currently responsible for managing the automotive vehicle sales forecasts in the Americas. His primary responsibility is oversight of industry trends for the continent and developing forecasts for its markets. His area of expertise is product planning and strategy and their effect on vehicle demand. In the automotive sector, Guido has also worked in the areas of manufacturers’ product cycles, production capacity constraints, investment on capacity and import/export strategies. Finally, Guido puts his economics background to work by analyzing the political/economical landscapes of the Americas and their role on vehicle demand.   

Guido is frequently invited to speak at engagements covering the state of the industry in the Americas. He has been quoted by media sources such as Bloomberg, Automotive News, Wards, and the Financial Times, among others. He obtained his bachelor’s degree in economics and master’s degree in international economics from Suffolk University in Boston, and pursued further graduate studies in marketing, business and finance at Bentley College in Waltham, Massachusetts. 


John Cox, Business Services Manager for Canada, AkzoNobel

John began his career with AkzoNobel in account management 20 years ago.  A coaching background as well as spending 10 years in a body shop that was very engaged in AkzoNobel’s Acoat Selected program, had him very interested in it from the get-go.  He is now the Canadian Acoat Services Manager.  John is very passionate about helping organizations and individuals realize and reach their full potential.




Delta Hotels by Marriott Toronto Airport & Conference Centre 
655 Dixon Road 
Toronto, ON M9W 1J3 Canada 
Telephone: (416) 244-1711

Hotel reservation

CCIF is pleased to offer special rates starting at $165 + tax at the Delta Hotels by Marriott Toronto Airport & Conference Centre. To book a hotel room, please contact:

Phone: 1-800-668-3656 or 416-244-1711
Online: https://www.marriott.com/event-reservations/reservation-link.mi?id=1669061698989&key=GRP&app=resvlink
Block Name: Canadian Collision Industry Forum Toronto 2023

Rates eligible until Tuesday, January 10, 2023. Guestrooms will be subject to availability on a first come, first served basis. Book now!


Air Canada
Book online at www.aircanada.com and enter promotion code ZR3UEEU1 to receive a 10% discount on eligible fares*. The travel period begins Thursday, January 26, 2023 and ends Friday, February 10, 2023.

*5% discounts will apply to standard fares, 10% flex fares & up for North America travel.

Book online at www.westjet.com/conventions and enter promotion code 0D4F6OH to receive a 5% discount off Econo, 10% discount off EconoFlex and Premium base fares for guests travelling to Toronto, Ontario (YYZ) only. The travel period begins Thursday, January 26, 2023 and ends Friday, February 10, 2023. No discount will apply to Basic or Business class bookings. Travel Agents GDS promotion code: WTP14.

Contact information

CCIF administration and management

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February 2, 2023
February 3, 2023
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Delta Hotels by Marriott Toronto Airport & Conference Centre
655 Dixon Road
Toronto, ON M9W 1J3 Canada
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