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CCIF Toronto – February 8-9, 2024

February 8, 2024 - February 9, 2024

The Canadian Collision Industry Forum is Canada’s largest gathering of collision industry stakeholders.  

CCIF Toronto offers collision repairers, insurers, suppliers and service providers, original equipment manufacturers and dealers a unique opportunity to connect in one central location to showcase and view new products and services, network, and attend professional development sessions. 


Thursday, February 8, 2024 

Trade show: 2:00 p.m. – 10:00 p.m.   

Workshop 1*: 2:30 p.m. – 4:00 p.m.  

Workshop 2*: 4:30 p.m. – 6:30 p.m.  

Networking reception: 6:30 p.m. – 10:00 p.m.  

*Space is limited. To attend you must register to participate in the workshop upon purchasing your conference registration.  

Friday, February 9, 2024 

Trade show: 8:00 a.m. – 1:00 p.m.  

Conference sessions: 8:00 a.m. – 2:30 p.m.  

Schedule is subject to change.  

Event registration

Exhibitor application

The deadline to submit an application to become an exhibitor is November 27, 2023. Space is limited and is available on a first come, first served basis. 

Exhibitor information

Click here for the show details.



Thursday, February 8, 2024

2:00 p.m. Trade show floor opens
2:30 p.m. – 4 p.m.

Workshop: Understanding the financial puzzle


In this interactive session, unlock crucial financial insights tailored for collision repair shop owners. Dive deep into financial KPIs, optimize cash management, and discover strategies for accounts receivable and payable customized to your unique industry needs. Join us for a hands-on experience that empowers you to navigate the financial landscape with confidence.


Speaker: Jim Bethune, President, Bethune Consulting Services


4:30 p.m. – 6 p.m.

Workshop: People, Process, and Technology: How to become a collision repair powerhouse (Part II)

Join us for an engaging workshop exploring the synergy of process and technology in the collision repair industry. In part II, we’ll discover  how RepairLogic™ can help you simplify comprehensive repair planning using genuine OEM procedures, fostering safety, trust, and transparency.

Learn to identify missed operations, reduce research time, and enhance efficiency for increased profitability.

Gain hands-on skills to implement Repair Logic effectively and stay ahead in collision repair excellence.


Speaker: Nicky Woerner, Director, OEConnection (OEC)

6:30 p.m. – 10:00 p.m. Networking reception
10:00 p.m. Trade show floor closes


Friday, February 9, 2024

8:00 a.m. Trade show floor opens
8:00 a.m. – 9:30 a.m. Breakfast
9:00 a.m. – 9:30 a.m.

How to attract and retain top talent by cultivating a purpose-driven culture

Every organization is looking for talented employees to help them achieve their business goals. At the same time, employees are expecting more from employers than ever before. How can your organization stand out as an employer of choice? Hear from a recognized talent leader how a purpose-driven and people-centered culture can help you recruit, develop, engage and retain top talent.

Speaker: Marie Artim, Global Vice President, Talent Acquisition, Enterprise Mobility

9:30 a.m. – 10:15 a.m.

Driving Forward: Navigating the collision repair industry landscape

Join us for an insightful fireside chat featuring industry leaders Paul Stella from Toyota Canada and Brian Chiu from Nissan Canada as they discuss the dynamic landscape of the collision repair industry.

Gain valuable perspectives on how these companies are adapting to industry changes, addressing challenges, and leveraging advancements in automotive technology.


Jeff Labanovich, Manager, Business Development and Technical Support, Body Shop Division, Leader Auto Resources LAR inc.


Paul Stella, Manager, Collision Repair and Refinish, Toyota Canada Inc

Brian Chiu, Category Manager, Collision and Wholesale Parts, Nissan Canada Inc

10:15 a.m. – 11:15 a.m. Refreshment break
11:15 a.m. – 11:45 a.m.

Collision industry trends

Explore the evolving intricacies of the automotive repair industry, uncovering how OEMs are adjusting their roles to navigate these changes. Develop an understanding of the connections between OEMs, repair facilities, and emerging technologies, providing a well-rounded perspective on the dynamic nature of modern vehicle repair processes.

Speaker: Ryan Mandell, Director Claims, Performance, Auto Physical Damage Solutions, Mitchell, an Enlyte Company

12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. Trade show floor closes
1 p.m. – 1:45 p.m.

Ten ways to improve profitability

Discover the ten key strategies for boosting profitability in the collision repair industry. This session will explore how to navigate obstacles, optimize resource management, and embrace sustainability while learning about best practices for a more profitable business.

Speaker: Steve Trapp, Business Process Consultant, LEAP – Learning, Experience, Aptitude, & Promotion, LLC

1:45pm – 2:30 p.m.

Electric vehicles: safety and repair procedures 

In this presentation you will learn the basics of EV safety in a collision shop, how to identify issues before bringing an EV into the shop with the EV Intake Process, repair information and new procedures that EV will require.

Speaker: Joel Dufkis, Instructor, I-CAR


Ryan Mandell, Director Claims, Performance, Auto Physical Damage Solutions, Mitchell, an Enlyte Company

Ryan has spent his entire career in the automotive industry and has a wide array of experiences ranging from field claims appraiser, body shop manager, and as a regional director for a large recycled parts supplier.  In his current role, Ryan works with a multitude of industry stakeholders including insurance executives and material damage leaders to provide actionable insights and consultative direction for their organizations with a heavy reliance on data analytics.  Ryan earned his Master of Arts degree from Northern Arizona University and Bachelor of Arts from the University of San Diego.  Ryan has spoken at numerous industry events and is a frequent author of content related to auto insurance, vehicle complexity, and collision repair whose research has been cited by the New York Times, Road & Track, and Automotive News among others.  He lives with his wife and four sons in Greenville, South Carolina.

Steve Trapp, Business Process Consultant, LEAP – Learning, Experience, Aptitude, & Promotion, LLC

Steve Trapp graduated from the University of Wisconsin with a degree in Economics Education and minor in Accounting, worked for the 3M Corporation in sales and marketing role with 3M ARM$ (their management system division), then joined AkzoNobel and started the industries first value-added program in North America Acoat selected.  He later joined ABRA Auto Body to help with franchising and new site integration.  Steve later returned to the paint company consultancy side working for DuPont / Axalta for 15 years where he earned a green and black belt in Six Sigma and worked with Mike Anderson to build numerous management courses (with a focus on continuous improvement), built up their performance groups, and led a team of Strategic Account Managers in the US and Canada.  Steve now runs a consulting company to aid shops with implementing SOP’s and performing financial analysis.

Jim Bethune, President, Bethune Consulting Services

Jim Bethune, CPA CA, B.Comm., is an accomplished financial executive renowned for his instrumental role in driving organizations to rapid growth and enhanced profitability. His recent leadership roles that include serving as President and Chief Executive Officer of Ok Tire, a franchise operation with annual sales exceeding $1 billion. Before that, as Chief Operating Officer of Neelands Group Limited, he spearheaded operational aspects, implemented a new ERP system, and facilitated the expansion into Georgia.

Beyond his professional accomplishments, Jim is a respected community leader with an outstanding record of fundraising and event planning, contributing to various organizations such as the Southampton Tennis Club, Rosedale Tennis Club, Amity Goodwill Industries, and more. He also played a pivotal role as a two-term Chair of The Mohawk College Board of Governors, contributing to the institution’s ranking among the top three schools in the province.

Joel Dufkis, Instructor, I-CAR

Joel Dufkis is a seasoned automotive professional with a career spanning nearly two decades, beginning in 2004. An ASE Certified Master Technician, Joel specializes in L3 (Light Duty Hybrid/Electric Vehicles) and L4 (Advanced Driver Assistance Systems), alongside xEV Technician Electrical Safety – Level 2 certification.

In 2020, Joel Dufkis founded a mobile EV repair company, capitalizing on the evolving electric vehicle landscape. His entrepreneurial spirit also led to the creation of the Automotive Technology Instructor Network (ATIN) in 2018, a platform connecting automotive educators and industry experts.

Within I-CAR, Joel Dufkis serves as an instructor for ADAS and EV classes, while also contributing as an ADAS and EV Subject Matter Expert. His commitment to innovation and knowledge-sharing continues to shape the industry’s future.

Joel Dufkis is dedicated to staying at the forefront of automotive advancements and is recognized for his exceptional contributions to the field.

Marie Artim, global vice president, talent acquisition, enterprise mobility

Marie Artim is the VP of Global Talent Acquisition at Enterprise Mobility, overseeing recruitment strategies worldwide. Enterprise Mobility, a leading provider of diverse mobility solutions globally, manages a fleet of 2.3 million vehicles in over 90 countries. Artim, an alumna of Purdue University, has advanced through various roles since joining in the company’s Management Training program. With expertise in technology services, she guides global Talent Acquisition teams to support business needs and growth. Artim’s commitment to employee development fosters internal mobility, earning Enterprise Mobility recognition for recruiting and diversity efforts. A respected figure in talent acquisition, Artim has spoken at industry conferences and media outlets, and actively contributes to the community through board leadership roles.


The International Centre – Hall 5 and Aviation Ballroom

6900 Airport Road 
Mississauga, Ontario L4V 1E8

Hotel reservation

CCIF is pleased to offer special rates starting at $189 plus tax at the Delta Hotels by Marriott Toronto Airport & Conference Centre. 

To book a hotel room, please contact:   

Phone: (416) 244-1711  

Book online

Block Name: Canadian Collision Industry Forum Toronto 2024  

Rates are eligible until Thursday, January 18, 2024. Guestrooms will be subject to availability on a first come, first served basis. Book now!


Complimentary transportation

Airport shuttle

A complimentary airport shuttle to and from Toronto Pearson International Airport is available for CCIF attendees staying at the Delta Hotels by Marriott Toronto Airport & Conference Centre. Please call 416-244-1711 and select option #3 for more information.

Event shuttle

A complimentary shuttle between the Delta Hotels by Marriott Toronto Airport & Conference Centre and the International Centre: Hall 5 is available for CCIF attendees.

Seats are available on a first-come-first-served basis. Limited seats are available at each pick-up.

The shuttle will only pick up and drop off at scheduled stops/locations. Weather and traffic conditions may impact shuttle schedule times.

Open alcohol is not permitted on the shuttle.

The shuttle bus is not wheelchair accessible.

Pets are not permitted on the shuttle bus. Only registered and certified service animals are permitted. A valid service animal license is required.

From: Delta Hotels by Marriott Toronto Airport & Conference Centre
655 Dixon Rd, Toronto, ON M9W 1J3
Boarding location: Curbside near west side door (Starbucks)

To: International Centre: Hall 5
6900 Airport Rd, Mississauga, ON L4V 1E8
Boarding location: Curbside near Entrance 5

Thursday, February 8*
First shuttle departs Delta Hotels by Marriott Toronto Airport & Conference Centre at 11:00 a.m.
Last shuttle departs the International Centre at 10:45 p.m.

Delta Hotels by Marriott Toronto Airport & Conference Centre International Centre: Hall 5
11:00 a.m. 11:15 a.m.
11:30 a.m. 11:45 a.m.
12:00 p.m. 12:15 p.m.
Driver break
1:00 p.m. 1:15 p.m.
1:30 p.m. 1:45 p.m.
2:00 p.m. 2:15 p.m.
2:30 p.m. 2:45 p.m.
3:00 p.m. 3:15 p.m.
3:30 p.m. 3:45 p.m.
4:00 p.m. 4:15 p.m.
4:30 p.m. 4:45 p.m.
5:00 p.m. 5:15 p.m.
5:30 p.m. 5:45 p.m.
6:00 p.m. 6:15 p.m.
6:30 p.m. 6:45 p.m.
7:00 p.m. 7:15 p.m.
7:30 p.m. 7:45 p.m.
Driver break
8:30 p.m. 8:45 p.m.
9:00 p.m. 9:15 p.m.
9:30 p.m. 9:45 p.m.
10:00 p.m. 10:15 p.m.
10:30 p.m. 10:45 p.m.
11:00 p.m.

Friday, February 9*
First shuttle departs Delta Hotels by Marriott Toronto Airport & Conference Centre at 7:30 a.m.
Last shuttle departs the International Centre at 3:30 p.m.

Delta Hotels by Marriott Toronto Airport & Conference Centre International Centre: Hall 5
7:30 a.m. 7:45 a.m.
8:00 a.m. 8:15 a.m.
8:30 a.m. 8:45 a.m.
9:00 a.m. 9:15 a.m.
2:00 p.m.
2:15 p.m. 2:30 p.m.
2:45 p.m. 3:00 p.m.
3:15 p.m. 3:30 p.m.
3:45 p.m.

*Schedule is subject to change.


Air Canada    

Book online at www.aircanada.com and enter promotion code MZQZ4UW1 to receive a 10 percent discount on eligible fares*. The travel period begins Wednesday, January 31, 2024 and ends Friday, February 16, 2024. *5 per cent discounts will apply to standard fares, 10 per cent flex fares and up for North American travel.     


Book online at www.westjet.com/conventions and enter promotion code 6U7U6PT to receive a 5 per cent discount off Econo, 10 per cent discount off EconoFlex and Premium base fares for guests travelling to Toronto, Ontario only. The travel period begins Wednesday, January 31, 2024 and ends Friday, February 16, 2024. No discount will apply to Basic or Business class bookings. Travel Agents GDS promotion code: YBE50.  

Contact information

CCIF Events 

Email: events@ccif.ca 


February 8, 2024
February 9, 2024
Event Categories:


The International Centre – Hall 5 and Aviation Ballroom  6900 Airport Road
6900 Airport Road
Mississauga, Ontario L4V 1E8 Canada
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