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CCIF Vancouver 2022 – October 6-7, 2022

October 6, 2022 - October 7, 2022

Event Details

Thursday, October 6
Workshop: 4:30pm – 6:30pm*
Networking Reception: 6:30pm – 10:00pm

Friday, October 7
Breakfast and registration: 7:00am – 8:30am
General sessions: 8:30am – 12:05pm
Lunch: 12:05pm – 1:20pm
General sessions: 1:20pm – 3:15pm

*Space is limited.


Stefano Liessi, Canadian Collision Specialist: Batteries are Included

Hugo Breton, ActionCOACH Halton: Developing a Culture of Operational Excellence AND Summary

Mary Mahoney, Enterprise Holdings: Enterprise Collaboration with Microsoft Brings Connected Car Technology to Rental, Commercial & Fleet Vehicles

Simon Y Wong, Ernst & Young: How to Protect your Organization from Ransomware

Keith Mew, Vancouver Community College: Collision Refinishing Programs at VCC


7:00 a.m. Registration and Breakfast
8:30 a.m. Patrice Marcil,  Axalta Coating Systems and CCIF Past Chair
Welcome Remarks
8:40 a.m. Paul Prochilo, Simplicity Car Care and CCIF Chair
Opening Remarks and annual review
9:15 a.m. Stefano Liessi, Canadian Collision Specialist
Batteries are Included
10:05 a.m. Networking Break
10:35 a.m. Hugo Breton, ActionCOACH Halton
Developing a Culture of Operational Excellence
11:35 a.m. Mary Mahoney, Enterprise Holdings
Connected Car: Harnessing the Power of Vehicle Telematics
12:05 p.m. Lunch & Networking
1:20 p.m. Simon Y Wong, Ernst & Young
Managing Cyber Risk
2:05 p.m. Keith Mew, Vancouver Community College
College Perception on Staff Shortage
2:50 p.m. Paul Prochilo, Simplicity Car Care and CCIF Chair
Closing Remarks
3:15 p.m. Meeting Closing

The agenda is subject to change


Registrants for CCIF Vancouver 2022 may attend the CCIF Workshop on Thursday, October 6 from 4:30pm to 6:30pm for free, but MUST reserve your spot at the workshop by emailing events@ccif.caSpace is limited!

Title: Using Continuous Improvement to Manage Change in today’s Collision Industry

Facilitators: Scott Wheeler and Mark Nelson, Axalta Coating Systems

Presentation outline:

This workshop will discuss the following topics

1-Using processes to drive change to;
-Create efficiencies with lower staffing levels
-Reduce the number of operations to properly accomplish a task
-Mitigate the effects of supply chain issues

2- Using continuous improvement to implement change;
-Applying lean principles to sustain the process
-Using continuous improvement cycle
-Engaging employees through the journey

3-Examples of Process Improvement Solutions


Title: Batteries are Included 

Speaker: Stefano Liessi, Canadian Collision Specialist

Presentation Outline:

In this session, attendees will learn:

-The approach to repairing Electric Vehicles (EVs) in the mainstream production collision sector
-Safety, procedures, comprehension, future challenges, all are not alike
-Will it be as soon as implied?
-The viability of EVs
-ADAS and the relation to EVs and the repair processes
-Skills and Education, are we behind or ahead?
-Cost and timing- spread the cost over time to gain the wealth
-How should we – verses how we normally approach these advancements


Title: Developing a Culture of Operational Excellence

Speaker: Hugo Breton, ActionCOACH Halton

Presentation Outline: 

Culture is the core of the experience when dealing with an organization, either for employees or customers. If your company develops a strong culture, it will attract, retain and grow fantastic talent, and deliver an exceptional experience to your customers. Having a compelling vision, a clear mission, and a set of values that positively impact all stakeholders can become your competitive advantage. 

Furthermore, there has never been as much pressure on operational excellence as there is now, but today we have at our disposal a comprehensive toolkit. By leveraging methodologies, resources and a culture that aligns with this objective, your organization can deliver value to customers through efficient use of resources in a sustainable manner. 

In this session, attendees will: 

-Understand the importance of culture in modern organizations 
-Explore what a culture of operational excellence means 
-Learn how to build a healthy culture in your organization 
-Take away practical actions participants can engage in after the conference 


Title: Connected Car: Harnessing the Power of Vehicle Telematics

Speaker: Mary Mahoney, Enterprise Holdings

Presentation Outline: 

In this session, attendees will learn: 

-What do we mean by Connected Car? 
-What are the current capabilities? 
-How is this technology being applied/used in a large fleet operation? 
-How soon will we achieve critical mass? 
-What could this mean for CCIF stakeholders? 


Title: Managing Cyber Risk

Speaker: Simon Y Wong, Ernst & Young

Presentation Outline:

In this session Simon Wong will brief the CCIF audience on Cyber threat trends, and how Canadian companies are investing to protect themselves. He’ll also detail recommendations to take a proactive stance on Cybersecurity, focusing on practical advice for small and medium-sized businesses. Where relevant, he’ll be referencing data from EY’s Annual Information Security Survey . 


Title: College perception on staff shortage

Speaker: Keith Mew, Vancouver Community College

Presentation Outline:

will be available soon



Mark Nelson, Regional Strategic Account Manager, Axalta Coating Systems 

Mark started his career with Axalta as a Strategic Account Manager in January 2016.  His responsibilities in that role included assuring material profitability, building account plans, and assisting large MSO and Strategic Accounts across the United States with SOP Implementation, Estimatics Training, Top Line Sales Growth, and Leadership Development.  He accepted the role of Regional Strategic Account Manager, in 2021, overseeing 7 other Strategic Account Managers across the northern U.S. and Canada.  He graduated from Autobody Technical School in 1988 and has built on that education over the years with numerous trainings around lean production, layout and design, I-CAR, OSHA, and Body Shop Financials along with leadership development and team building.  Mark’s background also includes managing automotive dealership body shops and building safety programs in those same dealerships. 

Scott Wheeler, North American Strategic Account Manager, Axalta Coating Systems 

Scott Wheeler started in the Collision Industry in 1976 and has 46 years of experience. His background includes being a Collision Center Manager for 23 years, an I-CAR instructor and National Advisory Committee member, Performance Group Facilitator and an Industry Leader in Training. His background includes being a Training & Development Manager for a major consolidator, Services Manager for a paint company and National Strategic Account Manager for Axalta Coatings Systems.  

He has helped develop and train office personal, develop Office Management Training Classes, Standard Operation Process, Train the Trainer Courses on how to Implement Change, developed and trained both Lean Principals and Continuous Improvement. He continues to help develop material on how to improve efficiency and operational consistency in today’s collision centers. 


Stefano Liessi, Lead Consultant / Trainer, Canadian Collision Specialist

As a Red Seal technician, refinisher, and the founder of Canadian Collision Specialist, Stefano enhances his 40 years of experience with 14 years of I-CAR instructing coupled with 6 years of high school teaching to bring you training and coaching that encompasses all learning styles. Having experienced the corporate side of the industry, insurance, and management, Stefano’s focus is, getting it right the first time with proper updated repairs, performed equitably, for all of the parties involved in the collision industry. 



Hugo Breton, Certified Business Coach & Managing Partner, ActionCOACH Halton

Hugo Breton is a Certified Business Coach and the Managing Partner at ActionCOACH Halton. He works with entrepreneurs, business owners and executives to profitably grow their organizations, strengthen their teams, and free up their time. He’s passionate about culture, customer service and developing leaders. 

He began his career as a business consultant in McKinsey & Company, leading operational excellence transformations in the Americas and Sub-Saharan Africa. He later joined Citibank where he implemented new direct marketing practices and retail banking processes. Hugo led the Latin American operations team for Riot Games, supporting the most popular online video game and the launch of four new titles. He co-founded Octhopus, a virtual assistant platform with social impact. He started his own business coaching firm when moving to Canada with his family and focuses on positively impacting Halton region businesses and organizations. 

Hugo holds an MBA and an M. of Eng. in Manufacturing from the University of Michigan. He loves writing, movies, music, running and video games.


Mary Mahoney, Vice President, Replacement and Leisure Division, Enterprise Holdings

Mary Mahoney provides leadership and guidance for Enterprise’s largest global accounts and is responsible for client and industry relations in the insurance, collision, dealer, OEM, and leisure/affinity segments. Mahoney also has many years of experience in vehicle collision and replacement, allowing her to represent Enterprise on several boards and at industry events. 

After graduating from the University of Wisconsin Milwaukee with a degree in Communications, Mahoney began her career with Enterprise as a Management Trainee in Florida. Throughout her decades-long Enterprise career, Mahoney has taken on many leadership positions within the company.  

Notably, in 1994, Mahoney spearheaded efforts to develop and implement Enterprise’s Automated Rental Management System (ARMS®), which received a patent and was trademarked by the U.S. Patent and Trademark Office. ARMS has continued to streamline the rental process between insurance companies, auto repair shops and Enterprise’s extensive network of neighborhood branch offices; and in turn, it has simplified the process of managing replacement rental cars for policyholders. 


Simon Y Wong, Ernst & Young, Associate Partner | Consulting Services, Cybersecurity, Ernst & Young 

Simon Wong is an Associate Partner in the Consulting Services practice at Ernst & Young LLP, with over 20 years experience in IT, and 8 years as a cybersecurity consultant to Western Canadian clientele. In his current role at EY, Simon leads Cybersecurity consulting services in BC. He seeks to enable his client’s digital agendas, by achieving specific and related cybersecurity outcomes. Simon is responsible for leading client conversations in BC related to transforming client capabilities in: Cloud and Data Protection, Digital Identity, and Detection and Response via EY’s solution competencies.  

Simon is a founding member of the Cloud Security Alliance (CSA) Chapter in Vancouver, BC. He is passionate about making security thought leadership practical, actionable and effective, and is a frequent public speaker on emerging cybersecurity trends within Western Canadian IT and security communities. 


Keith Mew, Department Head of Automotive Collision & Refinishing, Vancouver Community College

Keith Mew started his career in the automotive collision industry in Victoria B.C. after graduating from the Vancouver Community College Automotive Refinishing and Automotive Collision Repair Programs in 2006. His passion for vintage cars and hot rods was ignited while working for CoachWerks restoration specializing in vintage Mercedes and Austin Healeys. He returned to Vancouver B.C. and earned a Red Seal interprovincial ticket in Automotive Refinishing before spending three years as a rotary wing aircraft painter, coating the fuselages and components of helicopters from across the world. Keith has been teaching automotive refinishing at VCC since 2016 and took over the department leader role in October 2020, where the challenge of delivering a trade program remotely presented itself. Keith is motivated to explore new and innovative technology to assist in training the next generation of Automotive Collision and Refinishing technicians.



Sheraton Vancouver Airport Hotel
7551 Westminster Hwy
Richmond, BC V6X 1A3 Canada
Telephone: (604) 273-7878

Hotel Reservation

CCIF is pleased to offer special rates starting at $249.00 + tax at the Sheraton Vancouver Airport Hotel.

To book a hotel room, please contact:

Phone: 1-800-663-0299
Block Name: Canadian Collision Industry Forum
Online: https://www.marriott.com/event-reservations/reservation-link.mi?id=1650553596034&key=GRP&app=resvlink

Rates eligible until Thursday, September 15, 2022. Guestrooms will be subject to availability on a first come, first served basis. Book now!


Air Canada
Book online at www.aircanada.com and enter promotion code R4C3HUA1 to receive a 10% discount on eligible fares*. The travel period begins Thursday, September 29, 2022 and ends Friday, October 14, 2022. *5% discounts will apply to standard fares, 10% flex fares & up for North America travel.

Book online at www.westjet.com/conventions and enter promotion code 7K6E7DS to receive a 5% discount off Econo, 10% discount off EconoFlex and Premium base fares for guests travelling to Vancouver, BC (YVR) only. The travel period begins Thursday, September 29, 2022 and ends Friday, October 14, 2022. No discount will apply to Basic or Business class bookings. Travel Agents GDS promotion code: WCC22.


CCIF Administration and Management
Email: events@ccif.ca

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October 6, 2022
October 7, 2022
Event Category:


Sheraton Vancouver Airport Hotel
7551 Westminster Hwy
Richmond, BC V6X 1A3 Canada
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