Management Webinar: October 2022
Title: Industry Recruiting Roadmap
Subject Matter experts:
Craig Jalbert, Division Leader – Canada, 3M Automotive Aftermarket Division
Anita Zeitler, Manager, Procurement, The Wawanesa Mutual Insurance Company
Paul Prochilo, Chief Executive Officer, Simplicity Car Care
Koos Reineking, Vice President, Lift Auto Group
Presentation Outline
Employee Retention & Recruitment
Career Development Roadmap
Employee Performance Evaluation (Document)
Mentoring and Coaching
Management Webinar: April 6, 2022
Title: Parts Challenges
Subject Matter expert: Paul Stella – Collision Repair and Refinish – Toyota Canada
Presentation Outline
We will discuss the issue of parts shortages, assess the situation, and look at different strategies and options to minimize the impact for all stakeholders:
- Why do we have a shortage and when are we going to be out of it?
- Best practices for repairers and insurers to mitigate the situation
- Repair vs. replace?
- Non-reusable, aftermarket and recycled parts
- Repair planning/scheduling/parts ordering
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, Estimators, Insurers, educators.
Speaker’s bio:
Paul Stella has 36 years’ experience at Toyota Canada. Paul has held various positions such as Warehouse Operation Manager, Manager Parts Operations, Parts and Service Area Manager for Toyota and Lexus, Manager Vehicle Processing Centre. Paul has in-depth knowledge of the Toyota Production System / Toyota-Way. Paul is a huge fan of NASCAR and is a graduate at Centennial College Automotive Technician Program. For the past 9 years, Paul has been the Manager for the Collision Repair and Refinish program at Toyota Canada. For the past 5 years, Paul has also taken on the responsibilities of brand protection (Trademarks).
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Technical Webinar: December 1, 2021
Title: General Overview of Electric Vehicle Safety
Subject Matter Expert: Mark Millson, Excellence Auto-Collision
Presentation Outline
With electric vehicles becoming more of a stance in our industry, it is critical that we as an industry understand the requirements these vehicles face with regards to safety as each individual manufacturer and model will have its own specific and detailed safety requirements.
In this webinar, we will provide a general and basic overview, and discuss the more common items that employees and technicians will need to understand when dealing with EV vehicles.
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, Estimators, Insurers, educators
Speaker’s bio:
Mark Millson has been with Excellence Auto Collision for 12 years and is currently the Director of Operations for its two locations based in Toronto, ON, overseeing 60,000 sq ft in production space. In the past, Mark represented Canada at the International Skills Competition and has not only received his 310B license as a Collision Repair Technician but is constantly staying current with his OEM certifications and accreditations. Mark’s purpose and drive is to help educate technicians to not only repair cars in the best of quality, but the best in safety too.
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Management Webinar: December 2, 2021
Title: Panel discussion on Strategies to attract and Recruit Students
Panelists:
- Amber Ritter, CREF (Collision Repair Education Foundation)
- Brandon Eckenrode, CREF (Collision Repair Education Foundation)
- Scott Kucharyshen, SASK Polytech
- Fadi Smaidi, SkillsTrader
Discussion points
- Reality Check: What is the situation like?
- Strategies: What are the options? possibilities?
- Players: Who are the players? How can we interact with them?
- Success Stories: What has been working?
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, Estimators, Insurers, educators
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Technical Webinar: 7 July, 2021
Title: OE procedures utilization on the shop floor
Presenter part 1: Jeff Pabst and Ryan Hurdman, Pfaff Auto, ON
Company: pfaffauto.com pfaffautoworks.com
We will follow a dealership typical repair from estimating to delivery and see how many time OE procedures are researched and consulted during the repair cycle.
Presenter part 2: Peter Sziklai, Tsawassen Collision. BC
Company: tsawwassencollision.com
We will see how this independent shop is managing this operation of researching, interpreting OE procedures, and applying the information into the repair cycle.
Session objective
- Provide 2 different views on how OE repair procedures are used on the shop floor
- We will first follow a typical repair at a dealership collision center and see How Procedures are accessed and applied in the flow of work
- We will then hear from an Independent repairer how this process is handled at his shop
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, estimators, insurers, educators
Management Webinar: July 8, 2021
Title: Panel discussion on HR best practices for on-boarding, developing, and retaining employees
Panelist 1: Dale Keizer, CSN Keizer’s Collision, NS
Company: keizers.ca
Panelist 2: Caroline Paquin & Anthony De Cico, Spinelli, QC
Company: spinelli.com
Panelist 3: Mike Mario, Regina Autobody, SK
Company: reginaautobody.ca
Synopsis: Shop owner and HR managers from 3 different provinces and demographic areas will share their best practices on important HR issues.
Session objective
- Panelists will share their best practices on the following 3 important HR issues;
- On Boarding new employees
- Developing employees
- Retaining their workforce
- We will address their challenges, best practices, success stories as well as other industries they are competing with.
- Q&A
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, estimators, insurers, educators.
Technical Webinar: March 17, 2021
Title: Strategic Repair Planning for Diagnostics and ADAS
Presenter: Nick Dominato
Company: asTech
Session objective
- Strategies to efficiently identify required ADAS repairs in early repair planning.
- Assessing the extent of damage and identifying any ADAS components requiring calibration via a series of prerecorded damaged vehicle walkarounds.
- Best practices in the utilization of diagnostic equipment.
- Identifying necessary repair procedures in “Pre & Post Scan” results.
- Categorizing “in house” and or outsourced calibrations.
Who should attend?
>Collision repair technicians of all experience levels, production and operations managers, Estimators, Insurers, educators
Speaker’s bio:
>Nick Dominato is a Senior Vice President, Business Development at asTech. In 2020, he cofounded adasThink, an estimate intelligence software business that allows body shops to upload an estimate, and the software automatically identifies required ADAS calibrations, provides links to the OEM documentation verifying the repair requirements, and also identifies equipped ADAS features.
Management Webinar: March 18, 2021
Title: OEM Repair Procedures Best Practices
Presenter: Mike Anderson
Company: Collision Advice
To download the presentation, click here
Session Description
- Overview of Best Practices and Techniques to best utilize OEM repair procedures throughout the repair process and Strategies to efficiently navigate repair information.
- Available data services.
Who should attend?
Repair planners, production, and operations managers, Estimators, Insurers, educators
Speaker’s bio:
Mike Anderson is a former multi shop owner, based out of Alexandria, Virginia. Mike’s shops had many OEM certifications, including Audi, VW, Porsche, Nissan GTR and many others. In addition, his staff was Toyota and BMW factory trained as at that time a Collision Repair facility could not be certified unless owned by a dealership.
Mike is an Accredited Master Automotive Manager (AMAM) through The Automotive Management Institute (AMi). He has served on the numerous industry advisory committees and he is the past director of the ASA Collision Operations Division and has served on the ASA Collision Operations committee. Mike was also one of the longest serving members on the board of directors for The Washington Metropolitan Autobody Association (WMABA) and the VA Automotive Legislative Committee. He has been a member of CIC, SCRS, and the National Auto Body Council and previously served as the State of Virginia Skills USA/VICA Contest Chairman for over 15 years.
Mike currently serves as a facilitator for Axalta’s highly recognized Business Council 20 Groups in both the US and Canada, as well as facilitates numerous courses for Axalta’s Performance Services Educational Series.
Mike also produces a quarterly summary of the latest trends and statistics in the US for the Collision Industry, as well as conducts quarterly surveys of over 26,000 Collision Repair Professionals in regards to Insurer reimbursement. These surveys are called, “Who Pays for What”. Speaking with passion as well as firsthand experience, Mike will not only teach you cutting edge management techniques, but he is guaranteed to leave you laughing as well.
Technical Webinar: December 2, 2020
Title: Making Panel Repairs Faster and Easier
Presenter: Dave Flockart, Chief Operating Officer
Company: www.betagnorthamerica.com
Session objective
This webinar will focus on modern repair techniques for efficiently straightening outer body panels – to a consistently high-quality standard. Developing these skills will enable technicians to:
- Complete repairs more quickly.
- Repair some panels that would previously have been replaced.
- Significantly reduce refinish areas – to save filler time and improve the overall quality of repair.
**The webinar will be interactive and feature live damage repair**
Click here to download the workbook.
Click here for instructions for accessing the eModules.
Who should attend?
Collision repair technicians of all experience levels, production and operations managers, Estimators, Insurers, educators.
Presenter: Dave Flockart
Chief Operating Officer, BETAG Innovation
Dave Flockhart is BETAG Innovation’s Chief Operating Officer. He has a detailed understanding of the North American collision repair industry and for the past 8 years has been responsible for BETAG’s drive to deliver effective technical training and advanced equipment in the USA and Canada. As BETAG continues to focus on improving the Knowledge, Skills & Performance of collision repair estimators and technicians around the world, Dave is also leading the rollout of BETAG’s new Learning Centre to OEMs and body shop groups.
Moderator: Patrice Marcil
Customer Experience Director, Axalta Coating Systems
Patrice started his career with Axalta as a Technical Training Instructor in 2000 moving to Training and Customer Care Centre Manager, then adding Strategic Planning and Refinish Performance Management responsibilities for Canada. He moved to the United Stated in September 2015 to assume the role of Learning & Development Director for North America. His current position is Customer Experience Director with responsibilities over Learning and Development, Customer Service, Customer Care and the Customer Experience center in Charlotte, NC. He graduated from I’Université du Québec à Trois-Rivières in science of Education in 1996.
Management Webinar: December 2, 2020
Title: Mitchell Cloud Estimating
Presenter: Sinh Quan, Sr. Corporate Sales Executive
Company: Mitchell International www.mitchell.com
Session Description
Overview of Mitchell cloud-based estimating software for the collision and auto body repair. Anytime, Anywhere and on Any Device
Who should attend?
Repair planners, production, and operations managers, Estimators, Insurers, educators
Presenter: Sinh Quan
Sr. Corporate Sales Executive, Mitchell International
Sinh Quan is the Sr. Corporate Sales Executive for Mitchell International located in Toronto Canada. He has been with Mitchell International for over 19 years selling and supporting Mitchell’s Suite of Auto Body software such as Mitchell Estimating and Mitchell Repair Center Management. He currently works with all of the MSO banner organizations across Canada.
Moderator: Patrice Marcil
Customer Experience Director, Axalta Coating Systems
Patrice started his career with Axalta as a Technical Training Instructor in 2000 moving to Training and Customer Care Centre Manager, then adding Strategic Planning and Refinish Performance Management responsibilities for Canada. He moved to the United Stated in September 2015 to assume the role of Learning & Development Director for North America. His current position is Customer Experience Director with responsibilities over Learning and Development, Customer Service, Customer Care and the Customer Experience center in Charlotte, NC. He graduated from I’Université du Québec à Trois-Rivières in science of Education in 1996.
Previous 2020 Webinars
We face a period of significant disruption and volatility in our businesses and in life overall. The COVID-19 pandemic is changing everything about life and work as we know it. There have been some very disruptive changes recently through supply chain management which can have terribly negative impacts on the collision repair sector. As an industry, we have also questioned how prepared we are in the face of unforeseen pandemics, such as COVID-19.
The CCIF Steering Committee has created two sub committees to share valuable strategies and plans of action to assist all collision repair stakeholders.
Managing Your Supply Chain and Credit During COVID-19
In this panel discussion we will be discussing current state and future trends in supply chain management. Specially we will discuss the following themes from a collision repair and supplier perspective:
- Why are there so many changes to my credit accounts during COVID?
- How do I respond to these changes as a collision centre?
- Managing Changes – A Supplier Perspective
- What are my alternatives in managing change?
- What’s Next?
Our Panellists:
- Mike Kaplaniak, Vice President, Uniparts O.E.M. Canada
- Koos Reineking, Performance Manager, Lift Auto Group
- Tifarah Senkow, Canadian Vice President of Sales, Advantage Parts Solutions
Mike Kaplaniak is Vice President of Uniparts O.E.M. Canada. Experienced and successful senior executive in the automotive repair industry. Responsible for the growth and development of the Uniparts O.E.M. dealer network throughout Ontario, Alberta, and British Columbia, supplying all brands of O.E.M. parts to the collision industry. Over 30 years of industry experience with its beginnings as a technician in a local collision shop, and later leading to many other opportunities to highlight his experience. Over the last few years, on top of the daily duties of business development and leadership at Uniparts, Mike is also an I-CAR instructor, recognized for his contributions to past CCIF meetings, volunteering as the Audio and Video Specialist and today sits on the CCIF Steering committee. His deep understanding and hands on experience of the collision repair industry has enabled him to influence and make a positive difference at every stage in his career with a continuous desire and passion for the Collision Repair Industry.
Koos Reineking cumulate 45 years in the Collision Repair Industry, as technician, Manager, Sikkens Importer/distributor, Business Consultant. He is now Performance Manager at the Lift Auto Group, a 10 Store MSO, based in Kelowna, BC.
Tifarah Senkow is the Canadian Vice President of Sales for Advantage Parts Solutions, and has been working in the automotive industry for 16+ years. Her position includes managing national and key accounts for APS, as well as working closely with the Canadian sales team. Clients include major Canadian insurance companies, vehicle manufacturers, national and regional repair networks, large independent body shops, technology companies and many of the 600+ OE parts suppliers working with APS on a daily basis. Tifarah is fluent in French and English, and is an active member of the Women’s Industry Network (WIN). She has achieved President’s Club status with APS for 9 consecutive years, and is currently part of the Canadian Collision Industry Forum’s (CCIF) Steering Committee.
How to Build a Business Continuity Plan for Your Collision Repair Centre
Business Continuity Plans (BCP) are critical for your collision centre to maintain operations during unforeseen disruptions to your operations. Not only will a BCP assist in navigating your organization through disruptions but it can act as a tremendous marketing tool to your DRP/Fleet/or OE partners.
This panel will include a discussion around best practices in leading your facility through this current pandemic, as well as how you should build your BCP, to ensure sustainability in the future.
Click here to download the BCP template.
Our Panellists:
- Colin Asselstine, Director, Claims Vendor Management, Subrogation & Salvage, RSA
- Tony De Santis, Vice President of Sales, Fix Network
- Murphy Tarves, General Manager, Operations, Craftsman Group of Companies
Colin Asselstine is the leader of RSA’s Claims Vendor Management Team responsible for performance management of RSA’s supplier networks. He is also responsible for reviewing RSA’s claims processes and working collaboratively with both internal operations and vendor networks to simplify and improve RSA’s customers’ journey through submitting and handling of a claim. Colin leads the companies Subrogation and Salvage operations maximizing recovery opportunities for the organization. Colin has worked with RSA for 5 years with roles in the Executive Office working for the President & CEO and in Claims helping to execute on the various process transformations and technology initiates that have helped RSA improve their financial performance and customer experience. Leveraging his previous insurance experience at PricewaterhouseCoopers in both the Assurance and Consulting functions, Colin brings a data driven approach to assessing performance of RSA’s supplier network to optimize spend and ensure customers interactions with RSA’s vendors exceed their expectations.
Tony De Santis is the Vice President of Sales for the Fix Network with over 5 years of experience leading a team of 12 people, and 20 plus years of sales experience. Tony oversees all sales and specialized service initiatives in establishing and cultivating strategic partnerships with insurance and fleet accounts. His leadership extends across all 3 automotive verticals (collision, glass and mechanical), representing brands including Fix Auto Collision, ProColor Collision, Collision Repair Experts, Novus Glass, Trans North America Glass, and Speedy Automotive.
Murphy Tarves is General Manager of the Craftsman Group of Companies. He is responsible for the day to day operational efficiencies, policy compliance, training and development, and customer service across all craftsman lines of business throughout Western Canada. Bringing over 15 years of collision repair industry experience, Murphy looks to strengthen the industry by serving on several boards and committees. These currently include the CCIF Steering Committee, Industry Training Authority Automotive Sector Advisory Group, and the BCAR Liaison Committee. Murphy resides in North Vancouver with his wife Rebecca and their two young daughters.