We face a period of significant disruption and volatility in our businesses and in life overall. The COVID-19 pandemic is changing everything about life and work as we know it. There have been some very disruptive changes recently through supply chain management which can have terribly negative impacts on the collision repair sector. As an industry, we have also questioned how prepared we are in the face of unforeseen pandemics, such as COVID-19.
The CCIF Steering Committee has created two sub committees to share valuable strategies and plans of action to assist all collision repair stakeholders.
Managing Your Supply Chain and Credit During COVID-19
In this panel discussion we will be discussing current state and future trends in supply chain management. Specially we will discuss the following themes from a collision repair and supplier perspective:
- Why are there so many changes to my credit accounts during COVID?
- How do I respond to these changes as a collision centre?
- Managing Changes – A Supplier Perspective
- What are my alternatives in managing change?
- What’s Next?
- Mike Kaplaniak, Vice President, Uniparts O.E.M. Canada
- Koos Reineking, Performance Manager, Lift Auto Group
- Tifarah Senkow, Canadian Vice President of Sales, Advantage Parts Solutions
Mike Kaplaniak is Vice President of Uniparts O.E.M. Canada. Experienced and successful senior executive in the automotive repair industry. Responsible for the growth and development of the Uniparts O.E.M. dealer network throughout Ontario, Alberta, and British Columbia, supplying all brands of O.E.M. parts to the collision industry. Over 30 years of industry experience with its beginnings as a technician in a local collision shop, and later leading to many other opportunities to highlight his experience. Over the last few years, on top of the daily duties of business development and leadership at Uniparts, Mike is also an I-CAR instructor, recognized for his contributions to past CCIF meetings, volunteering as the Audio and Video Specialist and today sits on the CCIF Steering committee. His deep understanding and hands on experience of the collision repair industry has enabled him to influence and make a positive difference at every stage in his career with a continuous desire and passion for the Collision Repair Industry.
Koos Reineking cumulate 45 years in the Collision Repair Industry, as technician, Manager, Sikkens Importer/distributor, Business Consultant. He is now Performance Manager at the Lift Auto Group, a 10 Store MSO, based in Kelowna, BC.
Tifarah Senkow is the Canadian Vice President of Sales for Advantage Parts Solutions, and has been working in the automotive industry for 16+ years. Her position includes managing national and key accounts for APS, as well as working closely with the Canadian sales team. Clients include major Canadian insurance companies, vehicle manufacturers, national and regional repair networks, large independent body shops, technology companies and many of the 600+ OE parts suppliers working with APS on a daily basis. Tifarah is fluent in French and English, and is an active member of the Women’s Industry Network (WIN). She has achieved President’s Club status with APS for 9 consecutive years, and is currently part of the Canadian Collision Industry Forum’s (CCIF) Steering Committee.
How to Build a Business Continuity Plan for Your Collision Repair Centre
Business Continuity Plans (BCP) are critical for your collision centre to maintain operations during unforeseen disruptions to your operations. Not only will a BCP assist in navigating your organization through disruptions but it can act as a tremendous marketing tool to your DRP/Fleet/or OE partners.
This panel will include a discussion around best practices in leading your facility through this current pandemic, as well as how you should build your BCP, to ensure sustainability in the future.
Click here to download the BCP template.
- Colin Asselstine, Director, Claims Vendor Management, Subrogation & Salvage, RSA
- Tony De Santis, Vice President of Sales, Fix Network
- Murphy Tarves, General Manager, Operations, Craftsman Group of Companies
Colin Asselstine is the leader of RSA’s Claims Vendor Management Team responsible for performance management of RSA’s supplier networks. He is also responsible for reviewing RSA’s claims processes and working collaboratively with both internal operations and vendor networks to simplify and improve RSA’s customers’ journey through submitting and handling of a claim. Colin leads the companies Subrogation and Salvage operations maximizing recovery opportunities for the organization. Colin has worked with RSA for 5 years with roles in the Executive Office working for the President & CEO and in Claims helping to execute on the various process transformations and technology initiates that have helped RSA improve their financial performance and customer experience. Leveraging his previous insurance experience at PricewaterhouseCoopers in both the Assurance and Consulting functions, Colin brings a data driven approach to assessing performance of RSA’s supplier network to optimize spend and ensure customers interactions with RSA’s vendors exceed their expectations.
Tony De Santis is the Vice President of Sales for the Fix Network with over 5 years of experience leading a team of 12 people, and 20 plus years of sales experience. Tony oversees all sales and specialized service initiatives in establishing and cultivating strategic partnerships with insurance and fleet accounts. His leadership extends across all 3 automotive verticals (collision, glass and mechanical), representing brands including Fix Auto Collision, ProColor Collision, Collision Repair Experts, Novus Glass, Trans North America Glass, and Speedy Automotive.
Murphy Tarves is General Manager of the Craftsman Group of Companies. He is responsible for the day to day operational efficiencies, policy compliance, training and development, and customer service across all craftsman lines of business throughout Western Canada. Bringing over 15 years of collision repair industry experience, Murphy looks to strengthen the industry by serving on several boards and committees. These currently include the CCIF Steering Committee, Industry Training Authority Automotive Sector Advisory Group, and the BCAR Liaison Committee. Murphy resides in North Vancouver with his wife Rebecca and their two young daughters.